Support and Training
Find Help Fast
Fast help for continuity™ users looking for dashboard guidance, tickets, scheduling, pipeline workflows, master data, safety forms, work tasks, and support-request best practices.
Search by topic, module, workflow, or role. Filter by category, then sort the results in the way that is easiest to scan.
Start with the guide closest to your task. Each guide identifies the platform area, the information you will need, and the next step to take.
Getting Started with Mangan continuity™
Start here for dashboard basics, navigation, quick links, user status, tasks, and the daily operating rhythm inside continuity™.
Read MoreUnderstanding the continuity™ Dashboard
Learn what users see first, including Quick Links, StatusBoard, Outstanding Tasks, KPI detail, SMART Cards, and navigation cues.
Read MoreNavigating Operations, Nominations, and Tickets
Find help for the Operations area, calendar, Ticket Dashboard, truck lanes, nominations, scheduled tickets, final tickets, imports, and inspections.
Read MoreUnderstanding Pipeline Scheduling and Allocations
Review pipeline allocations, schedules, nominations, product and entity assignments, and pipeline meter totalizers.
Read MoreWorking with Entity and Site Master Data
Understand customer, carrier, shipper, contact, tank, meter, product, and site records used across terminal workflows.
Read MoreUsing SMART Cards and Safety Forms
Get oriented to SMART Cards, safety forms, incident types, employee safety records, and preparedness workflows.
Read MoreUnderstanding StatusBoard and Work Tasks
Learn how employee status, location visibility, client status, group tasks, assigned work, and training tasks fit together.
Read MoreFinding Help, Resources, and Support
Use help documents, resources, glossary links, screenshots, and support-request details to get faster answers.
Read MoreNo resources match those filters. Clear the filters to browse all support guides.
Common Starting Points
Learn the Daily Layout
Start with dashboard basics, Quick Links, navigation, user status, tasks, and the areas each role sees most often.
Find Workflow Help
Use the guides to connect operations, nominations, scheduled tickets, final tickets, truck lanes, pipeline schedules, entities, tanks, and meters.
Ask Clearer Questions
Gather the module, site, record, date, user role, screenshot, and expected result before opening a support conversation.
Before You Contact Support
A clear request helps the right person understand the issue quickly. When possible, include the details below.
Include the Context
- Module, page, or dashboard area.
- Site or terminal context.
- Customer, carrier, product, tank, meter, ticket, nomination, contract, or entity involved.
- Date, operating window, or reporting period.
- Your role and what you were trying to complete.
Describe the Issue
- What you expected to happen.
- What actually happened.
- Whether the issue affects operations, reporting, billing, safety, or customer communication.
- A screenshot if it can be shared safely.
- Before sharing a screenshot: Remove or redact customer, employee, or other sensitive information whenever possible.
- Any related exports, changes, or reviews already completed.
Related Resources
Terminal Operations Glossary
Use the glossary for plain-English definitions of terminal operations, software, compliance, inventory, scheduling, billing, and documentation terms.
Contact Mangan continuity™
Need help with onboarding, training, platform questions, or a continuity™ workflow conversation?